Returns & Refunds

At Jacaré, customer satisfaction is important to us. Due to the nature of skincare products, we are unable to accept returns of opened or used products.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue.

Unopened products may be eligible for return within 30 days of delivery. Customers are responsible for return shipping costs unless the return is the result of our error.

Refunds will be issued to the original payment method after returned items are received and inspected.

For assistance, contact support@buyjacare.com.

Assistance

For assistance, contact support@buyjacare.com.